In the event a delivery need to be rerouted, please provide us with your order number, the old address, and the new address the delivery should be rerouted to. We will contact the carrier and advise if this is possible given the current status. A $15 reroute fee applies to all rerouted orders. The customer will be responsible if there are any additional fees in excess of the reroute fee.
In the event an order has been processed with an incorrect address, we will make every effort to make the changes needed before the item leaves. If the order has left our facility, we will contact the carrier and advise if this is possible given the package’s current status. A carrier imposed $15 address correction fee applies to all address corrections that require a carrier’s assistance. The customer will be responsible if there are any additional fees in excess of the address correction fee.
Shipping Chocolate During Summer Months:
Because temperatures rise and vary across the country, we may choose not to ship over the weekend in order to ensure premium quality upon arrival. For this reason, we cannot guarantee Monday deliveries. Designs that contain small portions of chocolate may be substituted with a non-chocolate item.
If there is no one available at the shipping address (to accept the delivery of your order) at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made.
If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception & the order will be assumed as executed. If the person has checked out of the hotel by delivery date, the order will be assumed as executed and no refund will be made in such cases.