Return & Damage Policy

At Baskets n Boughs Specialty Gift Baskets, each gift is carefully hand-assembled and shipped with attention to quality and presentation.

Because many of our products contain perishable or food items, we do not accept general returns or exchanges once an order has been delivered.

Damaged, Defective, or Incorrect Orders

Your satisfaction is important to us. If your order arrives:

• damaged in transit

• defective

• incorrect

• or missing items

please contact us within 3 days of delivery so we can resolve the issue promptly.

To help us assist you quickly, please include:

• your order number

• description of the issue

• photos of the damaged or incorrect items and packaging

Resolution Options

Once we review your request, we will provide an appropriate resolution, which may include:

• replacement of the item

• store credit

• or other customer service resolution as appropriate

We will work with you to ensure the situation is handled fairly and promptly.

Shipping Damage Claims

All shipments are carefully packaged to protect contents during transit.
If damage occurs during shipping, please report it within the 3-day notification window so we can assist.

Non-Returnable Items

Due to food safety and quality standards, we cannot accept returns for:

• perishable goods

• opened food items

• delivered gift baskets

• custom or personalized orders

unless they arrive damaged, defective, or incorrect.

How to Contact Us

Please contact customer service:

 Email: [[email protected]]
 Phone: [740-983-0111]

Include your order number and photos if applicable.

Policy Updates

This policy applies to all purchases made through our website and online storefronts.